FAQ
Q: Is your material real leather or faux leather?
A: WINIW artificial leather is 100% synthetic, free of animal ingredients.
Q: How about MOQ ?
A: MOQ of microfiber leather is 300 meters per color/thickness. MOQ of PU/PVC leather is 1000 meters per color/thickness.
Q: Can I get samples?
A: Yes, no problem. Samples are free. You need to express shipping fees.
Please kindly provide your samples receiver information:
Company name:
Attn:
Address:
Tel:
Postal code:
Please kindly provide your samples receiver information:
Company name:
Attn:
Address:
Tel:
Postal code:
Q: What's the time of delivery?
A: Usually the lead time is 15-20 days.
Q: How long does it take for making color match samples?
A: Usually it takes 7-10 days.
Q: Are there more colors available? Accept my order?
A: Yes, of course. But we suggest you use our normal colors for first trail order, it is good for lead time if you want to test the quality quickly.
Q: Can you give me your catalog?
A: Due to a wide range of our products, please tell us your accurate requirements so that we can customize for you.
Q: How about the payment terms?
A: Usually we only accept T/T and L/C.
Q: How can you guarantee quality?
A: Always a pre-production sample before mass production; Always final Inspection before shipment;
Q: How do you solve after-sales product quality issues?
A: Take photos of the problems and send to us. Once we receive your message, we will respond within 2-3 work days.